Legal

Refund & Return Policy

Last updated: 3 September 2026 At SHE Collection we want you to love your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work for orders placed on sheco.pk. ## 1. Return window You may request a return or exchange within 7 days of delivery for eligible items in unused, unworn condition with original packaging, tags, and accessories intact. Items showing signs of wear, damage caused after delivery, or missing components may be rejected. ## 2. Eligible items Generally eligible: necklace sets, bangles, bracelets, rings, bridal sets (non-customized), and accessories in resalable condition. ## 3. Non-returnable items For hygiene and safety reasons the following are typically non-returnable unless defective on arrival: • Earrings and pierced jewellery • Customized or made-to-order bridal pieces • Items marked "Final Sale" or purchased during clearance unless defective • Gift cards or digital products Defective or wrong items remain covered regardless of category. ## 4. Defective or wrong items If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number, photos/videos of the issue, and unboxing evidence where possible. We will arrange replacement, exchange, or full refund including standard return shipping where applicable. ## 5. How to start a return Email hello@sheco.pk or WhatsApp our support line with: • Order number • Phone number used at checkout • Item(s) to return and reason • Photos if reporting damage or defect Our team will confirm eligibility and provide return instructions including our return address or pickup options where available. ## 6. Return shipping For change-of-mind returns, the customer is responsible for return courier charges unless we state otherwise in writing. For verified defective/wrong items, SHE Collection will bear reasonable return shipping costs or arrange reverse pickup in major cities. ## 7. Exchanges Exchanges are subject to stock availability. If the requested item is unavailable, we may offer an alternative, store credit, or refund. Price differences for higher-value exchanges must be paid before dispatch. ## 8. Refund method & timeline Approved refunds are processed to the original payment method where possible: • COD orders: bank transfer or JazzCash/EasyPaisa within 7–14 business days after we receive and inspect the return. • Prepaid orders: reversal to the same channel within 7–14 business days; bank/card processing may add additional days. • Partial refunds may apply if items are returned incomplete or not in resalable condition. ## 9. Cancellations before dispatch Orders may be cancelled before dispatch by contacting us immediately. If already shipped, standard return rules apply. Custom or personalized orders may not be cancellable once production begins. ## 10. Store credit Where refund to the original payment method is not feasible, we may issue store credit valid for 12 months unless otherwise stated. ## 11. Chargebacks Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension and recovery of associated fees where permitted. ## 12. Contact Returns & refunds: hello@sheco.pk | +92 300 0000000